I'm having the same problem!
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"License ID" and "License Password"?
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"License ID" and "License Password"?
Hi
I have just downloaded to newly released X1 8.0 and it prompts me to enter the "License ID" and "License Password". I only have ever received an "Activation Key" from X1, so I have no idea what to enter here. I have tried various combinations of activation ID, email address, name, forum password etc. without success.![Image]()
I have just downloaded to newly released X1 8.0 and it prompts me to enter the "License ID" and "License Password". I only have ever received an "Activation Key" from X1, so I have no idea what to enter here. I have tried various combinations of activation ID, email address, name, forum password etc. without success.
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Unable to connect to X1 service error
Very frustrated by this same error and X1 not starting.
Service log below, if it helps.
15 May 2013 05:42:59,009 [StartServiceHost] INFO X1Service - Ver:5000fg 64bit
15 May 2013 05:42:59,025 [StartServiceHost] INFO X1Service - Running from W:\X1 Index Apr 2013\X1 Search
15 May 2013 05:42:59,025 [StartServiceHost] INFO X1Service - Product name: X1 Search
15 May 2013 05:42:59,384 [StartServiceHost] INFO LicenseManager - Initializing the license manager
15 May 2013 05:42:59,384 [StartServiceHost] INFO LicenseManager - Subscribing to shared cache events for license reloading...
15 May 2013 05:42:59,384 [StartServiceHost] WARN LicenseManager - Blocking license initialization until license manager initialized: XS
15 May 2013 05:42:59,399 [10] INFO LicenseManager - Attempting to acquire mutex: TrialMutex
15 May 2013 05:42:59,462 [10] INFO LicenseManager - Trial license file not found.
15 May 2013 05:42:59,462 [10] INFO LicenseManager - Releasing mutex: TrialMutex
15 May 2013 05:42:59,462 [10] INFO LicenseManager - Attempting to acquire mutex: ClientMutex
15 May 2013 05:42:59,462 [10] INFO LicenseManager - Waiting for mutex: ClientMutex
15 May 2013 05:42:59,524 [10] INFO ClientLicense - Server Process detected. Paid License loaded successfully.
15 May 2013 05:42:59,524 [10] INFO LicenseManager - Client license initialized.
15 May 2013 05:42:59,524 [10] INFO LicenseManager - LoadClientLicense: Service process detected - Skipping refresh.
15 May 2013 05:42:59,524 [10] INFO LicenseManager - Releasing mutex: ClientMutex
15 May 2013 05:42:59,649 [StartServiceHost] INFO LicenseManager - Initialization of license manager complete, proceeding with plugin license initialization: XS
15 May 2013 05:42:59,649 [StartServiceHost] INFO ScannerManager - dataCollectionEnabled: True
15 May 2013 05:43:04,781 [StartServiceHost] INFO PluginProvider - Loaded ZipTextExtractor from ZipTextExtractor.dll
15 May 2013 05:43:04,781 [StartServiceHost] INFO PluginProvider - Plugin RarTextExtractor not found
15 May 2013 05:43:04,781 [StartServiceHost] INFO PluginProvider - Loaded StellentTextExtractor from StellentTextExtractor.dll
15 May 2013 05:43:04,781 [StartServiceHost] INFO PluginProvider - Loaded X1.FilesScanner from X1.FilesScanner.dll
15 May 2013 05:43:04,781 [StartServiceHost] INFO PluginProvider - Loaded X1.OutlookScanner from X1.OutlookScanner.dll
15 May 2013 05:43:04,781 [StartServiceHost] INFO PluginProvider - Loaded X1.ImapScanner from X1.ImapScanner.dll
15 May 2013 05:43:04,781 [StartServiceHost] INFO PluginProvider - Loaded X1.SharepointScanner from X1.SharepointScanner.dll
15 May 2013 05:43:04,781 [StartServiceHost] INFO PluginProvider - Loaded X1.X1ServerScanner from X1.X1ServerScanner.dll
15 May 2013 05:43:04,812 [StartServiceHost] INFO PluginProvider - PluginProvider Created
15 May 2013 07:59:47,708 [StartServiceHost] INFO X1Service - Ver:5000fg 64bit
15 May 2013 07:59:47,708 [WatchForShutdown] INFO X1UILauncher - Launch hotkey set to default Ctrl-Ctrl
15 May 2013 07:59:47,724 [StartServiceHost] INFO X1Service - Running from W:\X1 Index Apr 2013\X1 Search
15 May 2013 07:59:47,724 [StartServiceHost] INFO X1Service - Product name: X1 Search
15 May 2013 07:59:47,724 [WatchForShutdown] INFO X1UILauncher - Registered keyboard hook for Ctrl-Ctrl
15 May 2013 07:59:47,724 [WatchForShutdown] INFO ShutdownWatcher - Watcher is running
15 May 2013 07:59:47,942 [StartServiceHost] INFO LicenseManager - Initializing the license manager
15 May 2013 07:59:47,942 [StartServiceHost] INFO LicenseManager - Subscribing to shared cache events for license reloading...
15 May 2013 07:59:47,958 [StartServiceHost] WARN LicenseManager - Blocking license initialization until license manager initialized: XS
15 May 2013 07:59:47,958 [10] INFO LicenseManager - Attempting to acquire mutex: TrialMutex
15 May 2013 07:59:47,989 [10] INFO LicenseManager - Trial license file not found.
15 May 2013 07:59:47,989 [10] INFO LicenseManager - Releasing mutex: TrialMutex
15 May 2013 07:59:47,989 [10] INFO LicenseManager - Attempting to acquire mutex: ClientMutex
15 May 2013 07:59:47,989 [10] INFO LicenseManager - Waiting for mutex: ClientMutex
15 May 2013 07:59:53,929 [10] INFO ClientLicense - Server Process detected. Paid License loaded successfully.
15 May 2013 07:59:53,929 [10] INFO LicenseManager - Client license initialized.
15 May 2013 07:59:53,929 [10] INFO LicenseManager - LoadClientLicense: Service process detected - Skipping refresh.
15 May 2013 07:59:53,929 [10] INFO LicenseManager - Releasing mutex: ClientMutex
15 May 2013 07:59:54,054 [StartServiceHost] INFO LicenseManager - Initialization of license manager complete, proceeding with plugin license initialization: XS
15 May 2013 07:59:54,054 [StartServiceHost] INFO ScannerManager - dataCollectionEnabled: True
15 May 2013 07:59:54,069 [StartServiceHost] INFO PluginProvider - Loaded ZipTextExtractor from ZipTextExtractor.dll
15 May 2013 07:59:54,069 [StartServiceHost] INFO PluginProvider - Plugin RarTextExtractor not found
15 May 2013 07:59:54,069 [StartServiceHost] INFO PluginProvider - Loaded StellentTextExtractor from StellentTextExtractor.dll
15 May 2013 07:59:54,069 [StartServiceHost] INFO PluginProvider - Loaded X1.FilesScanner from X1.FilesScanner.dll
15 May 2013 07:59:54,069 [StartServiceHost] INFO PluginProvider - Loaded X1.OutlookScanner from X1.OutlookScanner.dll
15 May 2013 07:59:54,069 [StartServiceHost] INFO PluginProvider - Loaded X1.ImapScanner from X1.ImapScanner.dll
15 May 2013 07:59:54,069 [StartServiceHost] INFO PluginProvider - Loaded X1.SharepointScanner from X1.SharepointScanner.dll
15 May 2013 07:59:54,069 [StartServiceHost] INFO PluginProvider - Loaded X1.X1ServerScanner from X1.X1ServerScanner.dll
15 May 2013 07:59:54,116 [StartServiceHost] INFO PluginProvider - PluginProvider Created
Service log below, if it helps.
15 May 2013 05:42:59,009 [StartServiceHost] INFO X1Service - Ver:5000fg 64bit
15 May 2013 05:42:59,025 [StartServiceHost] INFO X1Service - Running from W:\X1 Index Apr 2013\X1 Search
15 May 2013 05:42:59,025 [StartServiceHost] INFO X1Service - Product name: X1 Search
15 May 2013 05:42:59,384 [StartServiceHost] INFO LicenseManager - Initializing the license manager
15 May 2013 05:42:59,384 [StartServiceHost] INFO LicenseManager - Subscribing to shared cache events for license reloading...
15 May 2013 05:42:59,384 [StartServiceHost] WARN LicenseManager - Blocking license initialization until license manager initialized: XS
15 May 2013 05:42:59,399 [10] INFO LicenseManager - Attempting to acquire mutex: TrialMutex
15 May 2013 05:42:59,462 [10] INFO LicenseManager - Trial license file not found.
15 May 2013 05:42:59,462 [10] INFO LicenseManager - Releasing mutex: TrialMutex
15 May 2013 05:42:59,462 [10] INFO LicenseManager - Attempting to acquire mutex: ClientMutex
15 May 2013 05:42:59,462 [10] INFO LicenseManager - Waiting for mutex: ClientMutex
15 May 2013 05:42:59,524 [10] INFO ClientLicense - Server Process detected. Paid License loaded successfully.
15 May 2013 05:42:59,524 [10] INFO LicenseManager - Client license initialized.
15 May 2013 05:42:59,524 [10] INFO LicenseManager - LoadClientLicense: Service process detected - Skipping refresh.
15 May 2013 05:42:59,524 [10] INFO LicenseManager - Releasing mutex: ClientMutex
15 May 2013 05:42:59,649 [StartServiceHost] INFO LicenseManager - Initialization of license manager complete, proceeding with plugin license initialization: XS
15 May 2013 05:42:59,649 [StartServiceHost] INFO ScannerManager - dataCollectionEnabled: True
15 May 2013 05:43:04,781 [StartServiceHost] INFO PluginProvider - Loaded ZipTextExtractor from ZipTextExtractor.dll
15 May 2013 05:43:04,781 [StartServiceHost] INFO PluginProvider - Plugin RarTextExtractor not found
15 May 2013 05:43:04,781 [StartServiceHost] INFO PluginProvider - Loaded StellentTextExtractor from StellentTextExtractor.dll
15 May 2013 05:43:04,781 [StartServiceHost] INFO PluginProvider - Loaded X1.FilesScanner from X1.FilesScanner.dll
15 May 2013 05:43:04,781 [StartServiceHost] INFO PluginProvider - Loaded X1.OutlookScanner from X1.OutlookScanner.dll
15 May 2013 05:43:04,781 [StartServiceHost] INFO PluginProvider - Loaded X1.ImapScanner from X1.ImapScanner.dll
15 May 2013 05:43:04,781 [StartServiceHost] INFO PluginProvider - Loaded X1.SharepointScanner from X1.SharepointScanner.dll
15 May 2013 05:43:04,781 [StartServiceHost] INFO PluginProvider - Loaded X1.X1ServerScanner from X1.X1ServerScanner.dll
15 May 2013 05:43:04,812 [StartServiceHost] INFO PluginProvider - PluginProvider Created
15 May 2013 07:59:47,708 [StartServiceHost] INFO X1Service - Ver:5000fg 64bit
15 May 2013 07:59:47,708 [WatchForShutdown] INFO X1UILauncher - Launch hotkey set to default Ctrl-Ctrl
15 May 2013 07:59:47,724 [StartServiceHost] INFO X1Service - Running from W:\X1 Index Apr 2013\X1 Search
15 May 2013 07:59:47,724 [StartServiceHost] INFO X1Service - Product name: X1 Search
15 May 2013 07:59:47,724 [WatchForShutdown] INFO X1UILauncher - Registered keyboard hook for Ctrl-Ctrl
15 May 2013 07:59:47,724 [WatchForShutdown] INFO ShutdownWatcher - Watcher is running
15 May 2013 07:59:47,942 [StartServiceHost] INFO LicenseManager - Initializing the license manager
15 May 2013 07:59:47,942 [StartServiceHost] INFO LicenseManager - Subscribing to shared cache events for license reloading...
15 May 2013 07:59:47,958 [StartServiceHost] WARN LicenseManager - Blocking license initialization until license manager initialized: XS
15 May 2013 07:59:47,958 [10] INFO LicenseManager - Attempting to acquire mutex: TrialMutex
15 May 2013 07:59:47,989 [10] INFO LicenseManager - Trial license file not found.
15 May 2013 07:59:47,989 [10] INFO LicenseManager - Releasing mutex: TrialMutex
15 May 2013 07:59:47,989 [10] INFO LicenseManager - Attempting to acquire mutex: ClientMutex
15 May 2013 07:59:47,989 [10] INFO LicenseManager - Waiting for mutex: ClientMutex
15 May 2013 07:59:53,929 [10] INFO ClientLicense - Server Process detected. Paid License loaded successfully.
15 May 2013 07:59:53,929 [10] INFO LicenseManager - Client license initialized.
15 May 2013 07:59:53,929 [10] INFO LicenseManager - LoadClientLicense: Service process detected - Skipping refresh.
15 May 2013 07:59:53,929 [10] INFO LicenseManager - Releasing mutex: ClientMutex
15 May 2013 07:59:54,054 [StartServiceHost] INFO LicenseManager - Initialization of license manager complete, proceeding with plugin license initialization: XS
15 May 2013 07:59:54,054 [StartServiceHost] INFO ScannerManager - dataCollectionEnabled: True
15 May 2013 07:59:54,069 [StartServiceHost] INFO PluginProvider - Loaded ZipTextExtractor from ZipTextExtractor.dll
15 May 2013 07:59:54,069 [StartServiceHost] INFO PluginProvider - Plugin RarTextExtractor not found
15 May 2013 07:59:54,069 [StartServiceHost] INFO PluginProvider - Loaded StellentTextExtractor from StellentTextExtractor.dll
15 May 2013 07:59:54,069 [StartServiceHost] INFO PluginProvider - Loaded X1.FilesScanner from X1.FilesScanner.dll
15 May 2013 07:59:54,069 [StartServiceHost] INFO PluginProvider - Loaded X1.OutlookScanner from X1.OutlookScanner.dll
15 May 2013 07:59:54,069 [StartServiceHost] INFO PluginProvider - Loaded X1.ImapScanner from X1.ImapScanner.dll
15 May 2013 07:59:54,069 [StartServiceHost] INFO PluginProvider - Loaded X1.SharepointScanner from X1.SharepointScanner.dll
15 May 2013 07:59:54,069 [StartServiceHost] INFO PluginProvider - Loaded X1.X1ServerScanner from X1.X1ServerScanner.dll
15 May 2013 07:59:54,116 [StartServiceHost] INFO PluginProvider - PluginProvider Created
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Unable to connect to X1 service error
Can't index anything! Get the error message before the program even starts. As soon as I start the program I get the "Unable to connect to X1 service error" and the program immediately shuts down.
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Unable to connect to X1 service error
As for me, these are the settings for files.
For Outlook : Outlook 2013
![Image]()
Windows 7 x64
CPU: Intel Core 2 Quad Q9550 / 2.8MHZ
RAM: 8GB
Thank you
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For Outlook : Outlook 2013
Windows 7 x64
CPU: Intel Core 2 Quad Q9550 / 2.8MHZ
RAM: 8GB
Thank you
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Unable to connect to X1 service error
As I mentioned, this error is a bit hard to track down and appears to happen to a very small percentage of folks. Also I think some folks are not getting that error for the same reasons.
Having said that, we're still working to track it down and I will post more info as it becomes avail.
I am interested in what in particular you are indexing, feel free to respond back with operating system, bit, and version of outlook if you like.. I'll be checking in here regularly.
Regards,
Rhonda
Having said that, we're still working to track it down and I will post more info as it becomes avail.
I am interested in what in particular you are indexing, feel free to respond back with operating system, bit, and version of outlook if you like.. I'll be checking in here regularly.
Regards,
Rhonda
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Unable to connect to X1 service error
oh btw there a similar thread on this issue here
viewtopic.php?f=58&t=5887&p=19739&hilit=X1ServiceHost#p19739
Mostly seeing this error when re-organizing many files.
I don't know.., maybe, one way or the other X1 is loosing track / getting confused or the changes
to the indexes are too big: X1 starts to re-index but I am still in the process of re-arranging files.
Maybe I should first exit X1, do the re-organizing, then re-start X1?
However, I donot know beforehand whether I am moving just a few files or entire folders,
i.e. at what point / how many files should I exit X1
Then again, it may nót having anything to do with it.
Anyway, I re-start and the problem is solved.
Using Windows 7 x64.
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Unable to connect to X1 service error
Greetings All,
I assure you we are not trying to be dark and quiet. We are working diligently to get to all the support requests. This particular error has been a bit difficult to pinpoint, depending on the operating system, what is being indexed etc.
We are working one on one with folks using our diagnostic tool. We will pinpoint and fix this as soon as possible.
Thank you for your patience, and we sincerely apologize for the delay.
Regards,
Rhonda Rondeau
X1 Support Team
I assure you we are not trying to be dark and quiet. We are working diligently to get to all the support requests. This particular error has been a bit difficult to pinpoint, depending on the operating system, what is being indexed etc.
We are working one on one with folks using our diagnostic tool. We will pinpoint and fix this as soon as possible.
Thank you for your patience, and we sincerely apologize for the delay.
Regards,
Rhonda Rondeau
X1 Support Team
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Unable to connect to X1 service error
I am having the exact same problem. I can't even start the program! Very disappointing.
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Unable to connect to X1 service error
I have also been a customer of X1 for a VERY long time and this version is just... bad!
I can't even get the damn thing to start -up! It dies at Start-Up stating 'it cannot connect to the index service!'
WHAT.
Oh, and back level we will go... a back level we will go... HI HO a merry'o and back level we will go!
Sad really... it looks very cool.
//Dave
I can't even get the damn thing to start -up! It dies at Start-Up stating 'it cannot connect to the index service!'
WHAT.
Oh, and back level we will go... a back level we will go... HI HO a merry'o and back level we will go!
Sad really... it looks very cool.
//Dave
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Unable to connect to X1 service error
Well I guess I have no support so I'll stay with version 6.7.4. I have been a customer since 2005 so this makes me feel a little unhappy. And my trial time for the new version is getting burned up.
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Unable to connect to X1 service error
I have this error at regular intervals.
Frankly, I just restart and donot wonder why . . .![Image]()
It is a long shot only, but maybe, just maybe, it might have something to do with re-organizing, renaming and/or moving bigger volumes of data (to other folders) whilst X1 is running using Explorer.
I think this is what is happening here me and I guess X1 can't keep track of it anymore.
Again, I donot know for sure.
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Frankly, I just restart and donot wonder why . . .
It is a long shot only, but maybe, just maybe, it might have something to do with re-organizing, renaming and/or moving bigger volumes of data (to other folders) whilst X1 is running using Explorer.
I think this is what is happening here me and I guess X1 can't keep track of it anymore.
Again, I donot know for sure.
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Unable to connect to X1 service error
It has all gone horribly quiet.
It seems strange to push out a new version, the first significant release in quite some years, and then to go to earth.
As well as this issue, other hot topics include the complete failure for some people of X1 Search 8 and Outlook 2013 and challenges with the new licensing regime.
The latter didn't even seem to get much attention in the beta phase.
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Unable to connect to X1 service error
Maybe Chris is not around..?
Maybe he is on vacation or so.
Am not sure but I don't there are many responses on enquiries in this forum.
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Maybe he is on vacation or so.
Am not sure but I don't there are many responses on enquiries in this forum.
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Unable to connect to X1 service error
I just had the same issue in a Win8 VM. I won't be guying this upgrade for a while. ![Image]()
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Unable to connect to X1 service error
Help please, X1 fails to start, this is the corresponding event log:
Log Name: Application
Source: Application Error
Date: 5/8/2013 9:02:21 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: (removed)
Description:
Faulting application name: X1ServiceHost.exe, version: 1.0.0.0, time stamp: 0x518847c7
Faulting module name: MSVCR100.dll, version: 10.0.30319.1, time stamp: 0x4ba1dbbe
Exception code: 0xc0000417
Fault offset: 0x0008ae6e
Faulting process id: 0x538
Faulting application start time: 0x01ce4bf49e0dd623
Faulting application path: C:\Program Files (x86)\X1 Search\X1ServiceHost.exe
Faulting module path: C:\Program Files (x86)\X1 Search\Plugins\MSVCR100.dll
Report Id: e675d8cb-b7e7-11e2-852d-3cd92b7405dc
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2013-05-08T14:02:21.000000000Z" />
<EventRecordID>27442</EventRecordID>
<Channel>Application</Channel>
<Computer>removed</Computer>
<Security />
</System>
<EventData>
<Data>X1ServiceHost.exe</Data>
<Data>1.0.0.0</Data>
<Data>518847c7</Data>
<Data>MSVCR100.dll</Data>
<Data>10.0.30319.1</Data>
<Data>4ba1dbbe</Data>
<Data>c0000417</Data>
<Data>0008ae6e</Data>
<Data>538</Data>
<Data>01ce4bf49e0dd623</Data>
<Data>C:\Program Files (x86)\X1 Search\X1ServiceHost.exe</Data>
<Data>C:\Program Files (x86)\X1 Search\Plugins\MSVCR100.dll</Data>
<Data>e675d8cb-b7e7-11e2-852d-3cd92b7405dc</Data>
</EventData>
</Event>
Log Name: Application
Source: Application Error
Date: 5/8/2013 9:02:21 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: (removed)
Description:
Faulting application name: X1ServiceHost.exe, version: 1.0.0.0, time stamp: 0x518847c7
Faulting module name: MSVCR100.dll, version: 10.0.30319.1, time stamp: 0x4ba1dbbe
Exception code: 0xc0000417
Fault offset: 0x0008ae6e
Faulting process id: 0x538
Faulting application start time: 0x01ce4bf49e0dd623
Faulting application path: C:\Program Files (x86)\X1 Search\X1ServiceHost.exe
Faulting module path: C:\Program Files (x86)\X1 Search\Plugins\MSVCR100.dll
Report Id: e675d8cb-b7e7-11e2-852d-3cd92b7405dc
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2013-05-08T14:02:21.000000000Z" />
<EventRecordID>27442</EventRecordID>
<Channel>Application</Channel>
<Computer>removed</Computer>
<Security />
</System>
<EventData>
<Data>X1ServiceHost.exe</Data>
<Data>1.0.0.0</Data>
<Data>518847c7</Data>
<Data>MSVCR100.dll</Data>
<Data>10.0.30319.1</Data>
<Data>4ba1dbbe</Data>
<Data>c0000417</Data>
<Data>0008ae6e</Data>
<Data>538</Data>
<Data>01ce4bf49e0dd623</Data>
<Data>C:\Program Files (x86)\X1 Search\X1ServiceHost.exe</Data>
<Data>C:\Program Files (x86)\X1 Search\Plugins\MSVCR100.dll</Data>
<Data>e675d8cb-b7e7-11e2-852d-3cd92b7405dc</Data>
</EventData>
</Event>
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Unable to connect to X1 service error
I'm so disappointed with this new version that I've completely uninstalled it now. I think we must be being used as Beta testers or something - how did this get through? ![Image]()
And having recently taken out Software Upgrade Assurance, I will be cancelling that as well. X1 Support is very poor indeed.
And having recently taken out Software Upgrade Assurance, I will be cancelling that as well. X1 Support is very poor indeed.
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Unable to connect to X1 service error
I sent them an email the day before yesterday. It was apparently ignored. I don't pay for support so I guess I get what I pay for. On the other hand X1 loses a sale. When I bought this stuff in 2005 it was like 75 bucks, I and I have bought a couple upgrades since. A lost sale and bad will, X1 is the loser here. I still have my old version.
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Unable to connect to X1 service error
Thanks mrwul - I'll try that
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Unable to connect to X1 service error
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