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Linguistic Search - Synonyms, Stemming, Mispellings, etc.

April 5, 2018, 12:00 am
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Any progress on this ?

It will be great if X1 can have this
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Linguistic Search - Synonyms, Stemming, Mispellings, etc.

April 5, 2018, 12:00 am
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+1 on this.

I'd also add post-search grouping (perhaps modeled after Carrot2 or the now-defunct iMetasearch application).
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Linguistic Search - Synonyms, Stemming, Mispellings, etc.

April 5, 2018, 12:00 am
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It would be great if X1 could get more sophisticated in its search, and let users find documents, emails, etc. based on the following:



- Synonyms ("good" = "nice")

- Stemming ("buy" = "bought")

- Negated antonyms ("not fast" = "slow")

- Common mispellings ("nite" = "night")

- Geographic equivalence ("212" = "New York" = "NYC" = "Manhattan" = "10000")
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X1 Search 8.6 Release - Build 6003ch

April 5, 2018, 12:00 am
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cscott wrote:
Quote:SoCalScott wrote:I find it interesting that many people are reporting similar problems. And what do we hear from X1...crickets. Nothing. Nada. Zip.

I've already started exploring other options, and if this situation doesn't get fixed quickly, I will probably go to another program.


Sorry to hear you're having a bad experience. We're here and listening, however these forums are generally not the best method of finding support.

Would you mind submitting a support ticket here: https://www.x1.com/support/x1_search_submit_case.html so we can take a crack at resolving this issue for you?


Already done...and have submitted diagnostics zip file as well. I'm now on Day 2 without my desktop search. I rely on X1 heavily, and almost missed a deadline because I had to manually open dozens of documents and do individual searches in each document.

I appreciate that you're listening, but based on what I'm reading in the forums, lots of people are having problems with the latest release, and the complaints sound very similar. It sure seems like X1 pushed out a bad update, and the best things you can do at this point are (a) fix it, and (b) keep your customers informed on what you're doing to fix it, and give us a timeline.
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X1 Search 8.6 Release - Build 6003ch

April 5, 2018, 12:00 am
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SoCalScott wrote:I find it interesting that many people are reporting similar problems. And what do we hear from X1...crickets. Nothing. Nada. Zip.

I've already started exploring other options, and if this situation doesn't get fixed quickly, I will probably go to another program.

Sorry to hear you're having a bad experience. We're here and listening, however these forums are generally not the best method of finding support.

Would you mind submitting a support ticket here: https://www.x1.com/support/x1_search_submit_case.html so we can take a crack at resolving this issue for you?

kblount wrote:Was able to get this version installed, but I want to go back in time an beat my two day previous self for even considering the upgrade. Stupid... stupid... stupid.

I don't get it. Why do search results now take 15-20 seconds to show up? Why, once they show up, do preview windows take 10-20 seconds to show up? I moved from a perfectly functioning installation to one that, if I use it, will actually slow down my work-flow by a considerable amount.

If I uninstall and move back to the previous version (how do I even do that?), what are the odds that this installation has corrupted the previous? You should include an option on the upgrade message: "Never show this again" for those of us too stupid to leave well enough alone.

edit: Why is the "open" option in email greyed out? Why can I only open email using ctrl-o? Also, why, after waiting 10-20 seconds for the preview to show up, does the preview many times not actually show up?

X1 Search is now able to index a whole lot more files on the drive than in previous versions (including many items that we previously didn't have visibility into), and I suspect that's part and parcel of some of the behavior that you're seeing.

The PSA buttons being greyed out are generally related to two things:
1. Stale Outlook registry keys causing issues (a la https://help.x1.com/hc/en-us/articles/115001757351-X1-Search-Outlook-PSA-Buttons-Nonfunctional)
2. A known bug in MAPI (the communications layer between Outlook and X1 Search) that causes emails that are un-cached on the file system (meaning stored on the Exchange Server and not physically present in the PST/OST on the machine). We've improved on that behavior, but we're working around a Microsoft bug, so it's by no means completely fixed.

I can't tell what the particular issue is without reviewing logs, so please submit a ticket here: https://www.x1.com/support/x1_search_submit_case.html

If we can't get you up and running on 8.6, we'll roll you back to the previous version, however the checkbox in the "Options" window to disable all future automatic update checks is specific to 8.6, so you'll be prompted to upgrade from time to time.
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X1 Search 8.6 Release - Build 6003ch

April 5, 2018, 12:00 am
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At the suggestion of X1 tech support, I did a clean uninstall of X1 and reinstalled it. That solved the problem for me. Here are the instructions I was given, but you should confirm that this will work for you by contacting tech support. You will need your license ID and password to do the new installation. As always, be sure to set a restore point before doing anything that involves your computer's registry.

PREREQUISITE:

If you can launch the X1 interface go to Menu > License and Deactivate your current license activation.

- UNINSTALL

1. Access Control Panel > Programs & Features.

2. Uninstall X1 Search. When prompted, opt NOT to save your X1 settings.

3. Check the following locations for remaining X1 Search files, and delete them:

- C:\Users\<username>\AppData\Local\X1 Search - this is the default location of the X1 Search data directory.
- C:\Program Files\X1 Search - this is the install location of the X1 program files.
- C:\Program Files (x86)\X1 Search - this is the install location of the X1 program files on a 64-bit operating system, running a 32-bit version of Outlook.

NOTE: You may find an X1 Search directory under C:\ProgramData\. You do NOT need to delete this directory.

4. Click Start > Run > Regedit or click your Windows Logo Key + R to launch regedit.exe and delete the X1 Search registry keys found in any of the following locations:

- HKEY_CURRENT_USER\Software\X1 Search
- HKEY_CURRENT_USER\Software\Wow6432Node\X1 Search
- HKEY_LOCAL_MACHINE\Software\X1 Search
- HKEY_LOCAL_MACHINE\Software\Wow6432Node\X1 Search

- FRESH INSTALL

1. Perform a fresh install of X1 Search 8 by launching the X1Searchsetup.exe found here: http://download.x1.com/downloads/pro/X1SearchSetup.exe
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X1 Search 8.6 Release - Build 6003ch

April 5, 2018, 12:00 am
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SoCalScott wrote:
Quote:cscott wrote:If we can't get you up and running on 8.6, we'll roll you back to the previous version, however the checkbox in the "Options" window to disable all future automatic update checks is specific to 8.6, so you'll be prompted to upgrade from time to time.


Can you tell us how to do this so we can get up and running again while X1 figures out what's wrong with the update?

Thanks!

Do you have a Windows restore point that predates the X1 "upgrade"?
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X1 Search 8.6 Release - Build 6003ch

April 5, 2018, 12:00 am
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I have a similar issue. X1 does a full scan of EVERYTHING every time I either (a) reboot my computer, or (b) exit X1 and restart. Very annoying.
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X1 Search 8.6 Release - Build 6003ch

April 5, 2018, 12:00 am
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I've been out of the office for a couple of weeks, and have not had a chance to follow-up with this. What I am finding is that every day X1 does a delta scan of my email, and this takes 5-6 hours. While the delta scan is occurring, X1 is essentially unusable. Is there something I am doing wrong that is causing X1 to do the Delta scan each day after logging in, or is there something I can do to prevent this from happening?

After it finishes, things seem to work as they should, but I've only had 3-4 days with this version so far. I cannot say for certain that this always hold true.
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X1 Search 8.6 Release - Build 6003ch

April 6, 2018, 12:00 am
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cscott wrote:
Quote:masta blasta wrote:well the index corruption issue is still alive and well in my case, total number of items in index drops to around 64,000 items from around 550,000 items. this is unfortunate since that first line in the 8.6 release notes had me excited that the issue was finally fixed.

Masta Blasta,

I'm willing to bet what you're seeing isn't index corruption, but a byproduct of our fix for one of the other annoying bugs:
8.6 Release Notes wrote:- System time changing due to travel no longer necessitates a rescan of indexes

The delta scans on files are triggered based on a check of the "Modified Time" metadata value which was - previous to 8.6 - calculated in the machine's local time.

If that time zone was to change (for example: if you happened to travel between time zones), the modified time value would be inaccurate and X1 Search would re-index those items.

The solution for that bug was to change the calculation of the Modified Time to be in the UTC time format, which never changes.

The downside of that fix is that every item in your index must have that calculation performed on it. This requires removal and re-indexing into the index, as most metadata values are calculated upon ingestion into the index.

In order to avoid the issue of everyone who updated to 8.6 having their index be automatically deleted and rebuilt from the ground up, we elected to allow everyone to preserve their existing indexes - however, if you elected to keep those existing indexes the modified time re-indexing issue is still present.

Delete and rebuild your indexes, and I'll bet this problem is solved for you.


thank you cscott for the detailed explanation. unfortunately this is occurring on a new installation of X1 and on machines that do not change time zones.like other versions before, it is always the items from drive c: that get lost, the index retains items from other drives.

also seeing the same issue as SoCalScott, X1 is running a full reindex of the computer after every boot.
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X1 Search 8.6 Release - Build 6003ch

April 6, 2018, 12:00 am
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masta blasta wrote: also seeing the same issue as SoCalScott, X1 is running a full reindex of the computer after every boot.

Literally just happened again, less than an hour ago, when I had to exit X1 to do a Microsoft Office 365 update. Restarted X1, and it is now in the midst of a full re-index process.
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X1 Search 8.6 Release - Build 6003ch

April 6, 2018, 12:00 am
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X1 Search 8.6 Release - Build 6003ch

April 9, 2018, 12:00 am
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At the suggestion of X1 tech support, I did a clean uninstall of X1 and reinstalled it. That solved the problem for me. Here are the instructions I was given, but you should confirm that this will work for you by contacting tech support. You will need your license ID and password to do the new installation. As always, be sure to set a restore point before doing anything that involves your computer's registry.

PREREQUISITE:

If you can launch the X1 interface go to Menu > License and Deactivate your current license activation.

- UNINSTALL

1. Access Control Panel > Programs & Features.

2. Uninstall X1 Search. When prompted, opt NOT to save your X1 settings.

3. Check the following locations for remaining X1 Search files, and delete them:

- C:\Users\<username>\AppData\Local\X1 Search - this is the default location of the X1 Search data directory.
- C:\Program Files\X1 Search - this is the install location of the X1 program files.
- C:\Program Files (x86)\X1 Search - this is the install location of the X1 program files on a 64-bit operating system, running a 32-bit version of Outlook.

NOTE: You may find an X1 Search directory under C:\ProgramData\. You do NOT need to delete this directory.

4. Click Start > Run > Regedit or click your Windows Logo Key + R to launch regedit.exe and delete the X1 Search registry keys found in any of the following locations:

- HKEY_CURRENT_USER\Software\X1 Search
- HKEY_CURRENT_USER\Software\Wow6432Node\X1 Search
- HKEY_LOCAL_MACHINE\Software\X1 Search
- HKEY_LOCAL_MACHINE\Software\Wow6432Node\X1 Search

- FRESH INSTALL

1. Perform a fresh install of X1 Search 8 by launching the X1Searchsetup.exe found here: http://download.x1.com/downloads/pro/X1SearchSetup.exe
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X1 Search 8.6 Release - Build 6003ch

April 11, 2018, 12:00 am
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Trajan wrote:X1 won't connect to the search service. And even though it is a desktop program with no need for the internet, because X1 has decided to police its program in that way, I now have a useless program. I really don't want to uninstall and spend 10 hours indexing if this is a problem with X1's servers. Anyone else experiencing this?


Hi,

this "search service" is a X1 service running on your local computer, not on internet. The error you are receiving means that the search service is crashing for some reason.
Can you check the X1 logs folder (by default located at C:\Users\{USERNAME}\AppData\Local\X1 Search\logs for any xml files whose names contain "crash"? Examining one of those files may hint at what is the problem with the search service.

Jogy
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X1 Search 8.6 Release - Build 6003ch

April 11, 2018, 12:00 am
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X1 won't connect to the search service. And even though it is a desktop program with no need for the internet, because X1 has decided to police its program in that way, I now have a useless program. I really don't want to uninstall and spend 10 hours indexing if this is a problem with X1's servers. Anyone else experiencing this?
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X1 Search 8.6 Release - Build 6003ch

April 11, 2018, 12:00 am
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I am getting a very odd behavior now from X1. My results are all blank with a "Loading data" message (attachment). It is not as if the index is lost, because the email index clearly has 338,177 items (attachment). I also get an intermittent "connecting to search service" message. A restart of X1 did not help.

What should I do?

Image

Image

EDIT: I can't get the images to show, and there is no way to simply upload them. Not going to spend 20 minutes figuring that out.
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X1 Search 8.6 Release - Build 6003ch

April 11, 2018, 12:00 am
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I do have such xml files. I opened up a support case and sent them. I can't see anything of note or real value in them (they are very short), but perhaps they will. I'd upload them here for you to look at, but there is no attachment feature.
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Losing indexed files

April 20, 2018, 12:00 am
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Windows 10. Version 8.5.2 64 bit.

I'm losing the files that had been indexed. The number of indexed files drops down to a miniscule amount. I have to then re-index. After some time, it loses the files again. This happens every few days. Very frustrating because a lot of files need indexing every time I do this. Any help would be greatly appreciated.
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Losing indexed files

April 20, 2018, 12:00 am
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Well, it was ok for a while. But it happened again. I had about 2.8 million files indexed. And then, it dropped down to 1.4.

Help? Anyone??!!
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X1® Professional Client Version 6.7.4

April 20, 2018, 12:00 am
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I am having the same issue as Mike24. Working with Office 2013 and now able to use X1 at all.
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