It is good if X1 search can have New and Better UI
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Please can someone clean up the visual side of X1?
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Please can someone clean up the visual side of X1?
I assume that this refers to having the preview pane "Right", in which case, I agree completely.
This ugly presentation and loss of useful space is one reason why I use "Bottom" for previews.
The "Refine" bar should run the width of the X1 window. Above that there should be a set of Tabs running the width of the window.
The "Searches Pane" should then fill the space below these two "ribbons".
Funnily enough, this is much like the model that the designers of Outlook now use.
As it is, the "design" of X1 looks like something dreamed up by programmers rather than designers.
Little things like this can make all the difference if you want to be taken seriously in some circles. And, as Apple has shown, design can let you get away with charging a lot for expensive systems that aren't good enough to justify the price tag. But they look good, so what the heck?
This ugly presentation and loss of useful space is one reason why I use "Bottom" for previews.
The "Refine" bar should run the width of the X1 window. Above that there should be a set of Tabs running the width of the window.
The "Searches Pane" should then fill the space below these two "ribbons".
Funnily enough, this is much like the model that the designers of Outlook now use.
As it is, the "design" of X1 looks like something dreamed up by programmers rather than designers.
Little things like this can make all the difference if you want to be taken seriously in some circles. And, as Apple has shown, design can let you get away with charging a lot for expensive systems that aren't good enough to justify the price tag. But they look good, so what the heck?
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Please can someone clean up the visual side of X1?
Second that. The preview pane blocking the refine search fields is especially annoying.
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Please can someone clean up the visual side of X1?
I have always thought that X1's interface lacked something. It just looks like it was cobbled together, with little thought for aesthetics. For example, look at this picture:
![Image]()
You will see that the preview chops off the "Refine search" row. It doesn't just look horrible, it makes it harder to refine a search.
Similarly, if you show the "Searches Pane", the "Favorite Searches" bit interrupts the row of tabs for favorite searches.
![Image]()
Someone should tidy this up and get things to align elegantly.
I asked about this many versions ago, nothing happened. Am I the only one who likes an elegant interface?
You will see that the preview chops off the "Refine search" row. It doesn't just look horrible, it makes it harder to refine a search.
Similarly, if you show the "Searches Pane", the "Favorite Searches" bit interrupts the row of tabs for favorite searches.
Someone should tidy this up and get things to align elegantly.
I asked about this many versions ago, nothing happened. Am I the only one who likes an elegant interface?
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X1 Search 8.6 Release - Build 6003ch
My installation attempt also failed twice - one after a complete reboot. Same problem as Cgi-joe above.
W10, 64-bit
Looking forward to a fix.
W10, 64-bit
Looking forward to a fix.
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X1 Search 8.6 Release - Build 6003ch
Add me to the list of those who did the update and now have a non-functioning X1.
This seems to happen every time there is an update to X1. Maybe I should just ignore future updates.
Very frustrating.
This seems to happen every time there is an update to X1. Maybe I should just ignore future updates.
Very frustrating.
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X1 Search 8.6 Release - Build 6003ch
I have upgraded via the MSI download, as I was having the same problem as others have mentioned of the "error installing check logs" message when trying to install from the new version message.
I tested the install on my laptop first, to see what happened. The install went painlessly. I was expecting the index to be wiped, but it survived the upgrade and everything seems to be running as it should. I have upgraded on my PC as well (from the MSI) and have no problems with it.
The first couple of previews took a while to appear, but they are appearing quickly now. I have 320k items indexed.
Julian
I tested the install on my laptop first, to see what happened. The install went painlessly. I was expecting the index to be wiped, but it survived the upgrade and everything seems to be running as it should. I have upgraded on my PC as well (from the MSI) and have no problems with it.
The first couple of previews took a while to appear, but they are appearing quickly now. I have 320k items indexed.
Julian
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X1 Search 8.6 Release - Build 6003ch
Already done...and have submitted diagnostics zip file as well. I'm now on Day 2 without my desktop search. I rely on X1 heavily, and almost missed a deadline because I had to manually open dozens of documents and do individual searches in each document.
I appreciate that you're listening, but based on what I'm reading in the forums, lots of people are having problems with the latest release, and the complaints sound very similar. It sure seems like X1 pushed out a bad update, and the best things you can do at this point are (a) fix it, and (b) keep your customers informed on what you're doing to fix it, and give us a timeline.
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X1 Search 8.6 Release - Build 6003ch
Sorry to hear you're having a bad experience. We're here and listening, however these forums are generally not the best method of finding support.
Would you mind submitting a support ticket here: https://www.x1.com/support/x1_search_submit_case.html so we can take a crack at resolving this issue for you?
X1 Search is now able to index a whole lot more files on the drive than in previous versions (including many items that we previously didn't have visibility into), and I suspect that's part and parcel of some of the behavior that you're seeing.
The PSA buttons being greyed out are generally related to two things:
1. Stale Outlook registry keys causing issues (a la https://help.x1.com/hc/en-us/articles/115001757351-X1-Search-Outlook-PSA-Buttons-Nonfunctional)
2. A known bug in MAPI (the communications layer between Outlook and X1 Search) that causes emails that are un-cached on the file system (meaning stored on the Exchange Server and not physically present in the PST/OST on the machine). We've improved on that behavior, but we're working around a Microsoft bug, so it's by no means completely fixed.
I can't tell what the particular issue is without reviewing logs, so please submit a ticket here: https://www.x1.com/support/x1_search_submit_case.html
If we can't get you up and running on 8.6, we'll roll you back to the previous version, however the checkbox in the "Options" window to disable all future automatic update checks is specific to 8.6, so you'll be prompted to upgrade from time to time.
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X1 Search 8.6 Release - Build 6003ch
At the suggestion of X1 tech support, I did a clean uninstall of X1 and reinstalled it. That solved the problem for me. Here are the instructions I was given, but you should confirm that this will work for you by contacting tech support. You will need your license ID and password to do the new installation. As always, be sure to set a restore point before doing anything that involves your computer's registry.
PREREQUISITE:
If you can launch the X1 interface go to Menu > License and Deactivate your current license activation.
- UNINSTALL
1. Access Control Panel > Programs & Features.
2. Uninstall X1 Search. When prompted, opt NOT to save your X1 settings.
3. Check the following locations for remaining X1 Search files, and delete them:
- C:\Users\<username>\AppData\Local\X1 Search - this is the default location of the X1 Search data directory.
- C:\Program Files\X1 Search - this is the install location of the X1 program files.
- C:\Program Files (x86)\X1 Search - this is the install location of the X1 program files on a 64-bit operating system, running a 32-bit version of Outlook.
NOTE: You may find an X1 Search directory under C:\ProgramData\. You do NOT need to delete this directory.
4. Click Start > Run > Regedit or click your Windows Logo Key + R to launch regedit.exe and delete the X1 Search registry keys found in any of the following locations:
- HKEY_CURRENT_USER\Software\X1 Search
- HKEY_CURRENT_USER\Software\Wow6432Node\X1 Search
- HKEY_LOCAL_MACHINE\Software\X1 Search
- HKEY_LOCAL_MACHINE\Software\Wow6432Node\X1 Search
- FRESH INSTALL
1. Perform a fresh install of X1 Search 8 by launching the X1Searchsetup.exe found here: http://download.x1.com/downloads/pro/X1SearchSetup.exe
PREREQUISITE:
If you can launch the X1 interface go to Menu > License and Deactivate your current license activation.
- UNINSTALL
1. Access Control Panel > Programs & Features.
2. Uninstall X1 Search. When prompted, opt NOT to save your X1 settings.
3. Check the following locations for remaining X1 Search files, and delete them:
- C:\Users\<username>\AppData\Local\X1 Search - this is the default location of the X1 Search data directory.
- C:\Program Files\X1 Search - this is the install location of the X1 program files.
- C:\Program Files (x86)\X1 Search - this is the install location of the X1 program files on a 64-bit operating system, running a 32-bit version of Outlook.
NOTE: You may find an X1 Search directory under C:\ProgramData\. You do NOT need to delete this directory.
4. Click Start > Run > Regedit or click your Windows Logo Key + R to launch regedit.exe and delete the X1 Search registry keys found in any of the following locations:
- HKEY_CURRENT_USER\Software\X1 Search
- HKEY_CURRENT_USER\Software\Wow6432Node\X1 Search
- HKEY_LOCAL_MACHINE\Software\X1 Search
- HKEY_LOCAL_MACHINE\Software\Wow6432Node\X1 Search
- FRESH INSTALL
1. Perform a fresh install of X1 Search 8 by launching the X1Searchsetup.exe found here: http://download.x1.com/downloads/pro/X1SearchSetup.exe
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X1 Search 8.6 Release - Build 6003ch
Do you have a Windows restore point that predates the X1 "upgrade"?
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blacklist files with specific extension
Hi
How can I blacklist files with a certain extension (e.g. .lst)?
It looks like only folders can be blacklisted.
Thanks
Renger
I am using the X1 Search 8.6 6003ch
How can I blacklist files with a certain extension (e.g. .lst)?
It looks like only folders can be blacklisted.
Thanks
Renger
I am using the X1 Search 8.6 6003ch
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X1 Search has stopped working - Close the program
After installing Ver. 8.6 6003ch, I began receiving a new popup message every time the index updates "X1 Search has stopped working - A program caused the program to stop working correctly. Please close the program" with a button "Close the program." After selecting "close the program," X1 continues to run, displays the message a second time, and after selecting "close the program" again, it continues to index without ever shutting down. The indexes reporting in X1 shows that the indexing processes complete on all files/folders.
I reported this error with X1 diagnostic data via an online submission to X1 support a few days ago, but no reply has been received other than the automatic acknowledgement.
I checked my windows error log, and this error definitely began with installation of the update. To troubleshoot based on previous forum suggestions, I did uninstall X1 (via windows uninstall, not a clean-everything out method) and reinstalled the 32 bit version of the 8.6 because my Outlook 2016 is a 32 bit version. No change in the behavior. Error message in the Windows event log is as follows. All errors are largely the same, except for start times and ReportID's.
I don't see any other posts related to this issue for this release, so perhaps it's just something unique between my machine and the new version of X1. Suggestions appreciated since no reply from X1 support. I previously subscribed to X1 paid support to deal with stuff like this, but stopped because the response times and recommendations for the couple support requests that I submitted over the past few years weren't up to the quality level that I expect for paid support. When I first signed signed up for paid support many years ago, I was happy to pay the fee because it was excellent at the time.
Source: Application Error
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Description:
Faulting application name: X1OutlookService32.exe, version: 8.6.0.8090, time stamp: 0x5a9e011e
Faulting module name: ucrtbase.dll, version: 10.0.16299.125, time stamp: 0x9e3394c7
Exception code: 0xc0000409
Fault offset: 0x000933ab
Faulting process id: 0xcd0
Faulting application start time: 0x01d3c92430a51a74
Faulting application path: C:\Program Files (x86)\X1 Search\Plugins\X1OutlookService32.exe
Faulting module path: C:\WINDOWS\System32\ucrtbase.dll
Report Id: a2397842-4211-49fa-bae7-fa6ae445b372
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
I reported this error with X1 diagnostic data via an online submission to X1 support a few days ago, but no reply has been received other than the automatic acknowledgement.
I checked my windows error log, and this error definitely began with installation of the update. To troubleshoot based on previous forum suggestions, I did uninstall X1 (via windows uninstall, not a clean-everything out method) and reinstalled the 32 bit version of the 8.6 because my Outlook 2016 is a 32 bit version. No change in the behavior. Error message in the Windows event log is as follows. All errors are largely the same, except for start times and ReportID's.
I don't see any other posts related to this issue for this release, so perhaps it's just something unique between my machine and the new version of X1. Suggestions appreciated since no reply from X1 support. I previously subscribed to X1 paid support to deal with stuff like this, but stopped because the response times and recommendations for the couple support requests that I submitted over the past few years weren't up to the quality level that I expect for paid support. When I first signed signed up for paid support many years ago, I was happy to pay the fee because it was excellent at the time.
Source: Application Error
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Description:
Faulting application name: X1OutlookService32.exe, version: 8.6.0.8090, time stamp: 0x5a9e011e
Faulting module name: ucrtbase.dll, version: 10.0.16299.125, time stamp: 0x9e3394c7
Exception code: 0xc0000409
Fault offset: 0x000933ab
Faulting process id: 0xcd0
Faulting application start time: 0x01d3c92430a51a74
Faulting application path: C:\Program Files (x86)\X1 Search\Plugins\X1OutlookService32.exe
Faulting module path: C:\WINDOWS\System32\ucrtbase.dll
Report Id: a2397842-4211-49fa-bae7-fa6ae445b372
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
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X1 8.5 6001qm - Trash Folder Items and Data Source Schedule
You should be able to get previous versions that you are entitled to by signing into the support area:
Product Support for Desktop Search
Login to X1 Premium Support. Download the version you want.
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X1 8.5 6001qm - Trash Folder Items and Data Source Schedule
X1 Search 8.5 6001qm (64-bit) – Bugs (01/29/2017)
Windows 10 Pro 10240 (64-bit), Office 2013, Outlook 2013
1. Data Sources – Collection Schedule defaults back to 30 minutes, after X1 is launched from a computer power on state.
2. Inbox Email Item X1 Deleted – Email item still remains in the Inbox, but a copy placed in the Trash folder.
3. X1 is NOT sending updates back to Outlook 2013 of the changes that are made from within X1. The only way for me to remove these emails is from within Outlook 2013. However, with the prior X1 8.4.1 version, I was able to manipulate the email messages from either direction.
Note: I have screen captures that depict what is happening, but unable to attach as a document or include in the forum message. As a short term solution, please make the prior 8.4.1 version available for download and installation.
Regards,
Borsheck
Windows 10 Pro 10240 (64-bit), Office 2013, Outlook 2013
1. Data Sources – Collection Schedule defaults back to 30 minutes, after X1 is launched from a computer power on state.
2. Inbox Email Item X1 Deleted – Email item still remains in the Inbox, but a copy placed in the Trash folder.
3. X1 is NOT sending updates back to Outlook 2013 of the changes that are made from within X1. The only way for me to remove these emails is from within Outlook 2013. However, with the prior X1 8.4.1 version, I was able to manipulate the email messages from either direction.
Note: I have screen captures that depict what is happening, but unable to attach as a document or include in the forum message. As a short term solution, please make the prior 8.4.1 version available for download and installation.
Regards,
Borsheck
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X1 8.5 6001qm - Trash Folder Items and Data Source Schedule
Old Topic but still relevant unfortunately. I just bought a license and installed version 8.6 6003ch (64-bit) and the schedule falls back to 30 minutes upon each computer restart although I've configured it each time for 720 minutes. Quite annoying actually, certainly without a fix apparently.
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X1 Search 8.6 Release - Build 6003ch
Sorry to hear you're having a bad experience. We're here and listening, however these forums are generally not the best method of finding support.
Would you mind submitting a support ticket here: https://www.x1.com/support/x1_search_submit_case.html so we can take a crack at resolving this issue for you?
X1 Search is now able to index a whole lot more files on the drive than in previous versions (including many items that we previously didn't have visibility into), and I suspect that's part and parcel of some of the behavior that you're seeing.
The PSA buttons being greyed out are generally related to two things:
1. Stale Outlook registry keys causing issues (a la https://help.x1.com/hc/en-us/articles/115001757351-X1-Search-Outlook-PSA-Buttons-Nonfunctional)
2. A known bug in MAPI (the communications layer between Outlook and X1 Search) that causes emails that are un-cached on the file system (meaning stored on the Exchange Server and not physically present in the PST/OST on the machine). We've improved on that behavior, but we're working around a Microsoft bug, so it's by no means completely fixed.
I can't tell what the particular issue is without reviewing logs, so please submit a ticket here: https://www.x1.com/support/x1_search_submit_case.html
If we can't get you up and running on 8.6, we'll roll you back to the previous version, however the checkbox in the "Options" window to disable all future automatic update checks is specific to 8.6, so you'll be prompted to upgrade from time to time.
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X1 Search 8.6 Release - Build 6003ch
Masta Blasta,
I'm willing to bet what you're seeing isn't index corruption, but a byproduct of our fix for one of the other annoying bugs:
The delta scans on files are triggered based on a check of the "Modified Time" metadata value which was - previous to 8.6 - calculated in the machine's local time.
If that time zone was to change (for example: if you happened to travel between time zones), the modified time value would be inaccurate and X1 Search would re-index those items.
The solution for that bug was to change the calculation of the Modified Time to be in the UTC time format, which never changes.
The downside of that fix is that every item in your index must have that calculation performed on it. This requires removal and re-indexing into the index, as most metadata values are calculated upon ingestion into the index.
In order to avoid the issue of everyone who updated to 8.6 having their index be automatically deleted and rebuilt from the ground up, we elected to allow everyone to preserve their existing indexes - however, if you elected to keep those existing indexes the modified time re-indexing issue is still present.
Delete and rebuild your indexes, and I'll bet this problem is solved for you.
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X1 Search has stopped working - Close the program
shapirojim,
Customer support responded to you at 3:00PM PST yesterday, but I'll go ahead and post their reply here in case anyone else is experiencing the same issue:
Customer support responded to you at 3:00PM PST yesterday, but I'll go ahead and post their reply here in case anyone else is experiencing the same issue:
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X1 Search has stopped working - Close the program
Nothing???
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