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Any plans to index local Thunderbird content with V8

March 28, 2018, 12:00 am
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Hi All

I'm a long time Copernic user that recently decided to check out the competition.
I just upgraded from Copernic r3 (circa 2009), to release 5 and cannot stand it; its hanging my computer continually.

Anyway, I decided to give X1 a try, installed your X1 Search (v8) - which looks nice. Unfortunately though it does not support Thunderbird local email content.

Your old X1 Professional Client Version 6.7.4 (Build 4054eu) works with the Thunderbird email content fine though. (I installed it too).

I have work emails going back to 2002 all stored in these local/offline files - and not on some online IMAP server.

Any chance you plan to (re)introduce Thunderbird local email file support?

Ironically I'm part of the ECM org that supplies among other things the Outside In technology.
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Any plans to index local Thunderbird content with V8

March 28, 2018, 12:00 am
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The problem with Thunderbird, and other "exotic" email clients is that very few people seem to use them in the corporate world. They are the domain of "geeks", the sort of people who prefer Unix to Windows. (Some of us have fond memories of Eudora!) So there is no pressure on X1 from its main customer base, big business, to support Thunderbird. Some corporates might actually lock down their PCs and ban employees from using Thunderbird on company machines.

Another issue is the components that X1 buys in as helpers. The viewers, for example, come from Oracle. That too has little interest in the mass market, so we can't have viewers for OneNote, Evernote and other tools that make life easier for the rest of us.
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Any plans to index local Thunderbird content with V8

March 28, 2018, 12:00 am
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We are using an older version of X1, specifically because it supported Thunderbird email client (which we use daily).

We would love to buy a newer version of X1, if:

a) Thunderbird email client support

b) No mandatory internet connection to active X1.
(This past summer, we were in an area with no internet for 3 weeks, and needed to use X1 on our computer).

[Edit: Even if X1 makes a Thunderbird indexing plugin, we would be willing to purchase it! ]
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X1 Search 8.6 Release - Build 6003ch

March 28, 2018, 12:00 am
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My installation attempt also failed twice - one after a complete reboot. Same problem as Cgi-joe above.
W10, 64-bit
Looking forward to a fix.
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X1 Search 8.6 Release - Build 6003ch

March 28, 2018, 12:00 am
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Add me to the list of those who did the update and now have a non-functioning X1.

This seems to happen every time there is an update to X1. Maybe I should just ignore future updates.

Very frustrating.
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X1 Search 8.6 Release - Build 6003ch

March 28, 2018, 12:00 am
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I have upgraded via the MSI download, as I was having the same problem as others have mentioned of the "error installing check logs" message when trying to install from the new version message.

I tested the install on my laptop first, to see what happened. The install went painlessly. I was expecting the index to be wiped, but it survived the upgrade and everything seems to be running as it should. I have upgraded on my PC as well (from the MSI) and have no problems with it.

The first couple of previews took a while to appear, but they are appearing quickly now. I have 320k items indexed.

Julian
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X1 Search 8.6 Release - Build 6003ch

March 28, 2018, 12:00 am
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cscott wrote:
Quote:SoCalScott wrote:I find it interesting that many people are reporting similar problems. And what do we hear from X1...crickets. Nothing. Nada. Zip.

I've already started exploring other options, and if this situation doesn't get fixed quickly, I will probably go to another program.


Sorry to hear you're having a bad experience. We're here and listening, however these forums are generally not the best method of finding support.

Would you mind submitting a support ticket here: https://www.x1.com/support/x1_search_submit_case.html so we can take a crack at resolving this issue for you?


Already done...and have submitted diagnostics zip file as well. I'm now on Day 2 without my desktop search. I rely on X1 heavily, and almost missed a deadline because I had to manually open dozens of documents and do individual searches in each document.

I appreciate that you're listening, but based on what I'm reading in the forums, lots of people are having problems with the latest release, and the complaints sound very similar. It sure seems like X1 pushed out a bad update, and the best things you can do at this point are (a) fix it, and (b) keep your customers informed on what you're doing to fix it, and give us a timeline.
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X1 Search 8.6 Release - Build 6003ch

March 28, 2018, 12:00 am
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SoCalScott wrote:I find it interesting that many people are reporting similar problems. And what do we hear from X1...crickets. Nothing. Nada. Zip.

I've already started exploring other options, and if this situation doesn't get fixed quickly, I will probably go to another program.

Sorry to hear you're having a bad experience. We're here and listening, however these forums are generally not the best method of finding support.

Would you mind submitting a support ticket here: https://www.x1.com/support/x1_search_submit_case.html so we can take a crack at resolving this issue for you?

kblount wrote:Was able to get this version installed, but I want to go back in time an beat my two day previous self for even considering the upgrade. Stupid... stupid... stupid.

I don't get it. Why do search results now take 15-20 seconds to show up? Why, once they show up, do preview windows take 10-20 seconds to show up? I moved from a perfectly functioning installation to one that, if I use it, will actually slow down my work-flow by a considerable amount.

If I uninstall and move back to the previous version (how do I even do that?), what are the odds that this installation has corrupted the previous? You should include an option on the upgrade message: "Never show this again" for those of us too stupid to leave well enough alone.

edit: Why is the "open" option in email greyed out? Why can I only open email using ctrl-o? Also, why, after waiting 10-20 seconds for the preview to show up, does the preview many times not actually show up?

X1 Search is now able to index a whole lot more files on the drive than in previous versions (including many items that we previously didn't have visibility into), and I suspect that's part and parcel of some of the behavior that you're seeing.

The PSA buttons being greyed out are generally related to two things:
1. Stale Outlook registry keys causing issues (a la https://help.x1.com/hc/en-us/articles/115001757351-X1-Search-Outlook-PSA-Buttons-Nonfunctional)
2. A known bug in MAPI (the communications layer between Outlook and X1 Search) that causes emails that are un-cached on the file system (meaning stored on the Exchange Server and not physically present in the PST/OST on the machine). We've improved on that behavior, but we're working around a Microsoft bug, so it's by no means completely fixed.

I can't tell what the particular issue is without reviewing logs, so please submit a ticket here: https://www.x1.com/support/x1_search_submit_case.html

If we can't get you up and running on 8.6, we'll roll you back to the previous version, however the checkbox in the "Options" window to disable all future automatic update checks is specific to 8.6, so you'll be prompted to upgrade from time to time.
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X1 Search 8.6 Release - Build 6003ch

March 28, 2018, 12:00 am
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At the suggestion of X1 tech support, I did a clean uninstall of X1 and reinstalled it. That solved the problem for me. Here are the instructions I was given, but you should confirm that this will work for you by contacting tech support. You will need your license ID and password to do the new installation. As always, be sure to set a restore point before doing anything that involves your computer's registry.

PREREQUISITE:

If you can launch the X1 interface go to Menu > License and Deactivate your current license activation.

- UNINSTALL

1. Access Control Panel > Programs & Features.

2. Uninstall X1 Search. When prompted, opt NOT to save your X1 settings.

3. Check the following locations for remaining X1 Search files, and delete them:

- C:\Users\<username>\AppData\Local\X1 Search - this is the default location of the X1 Search data directory.
- C:\Program Files\X1 Search - this is the install location of the X1 program files.
- C:\Program Files (x86)\X1 Search - this is the install location of the X1 program files on a 64-bit operating system, running a 32-bit version of Outlook.

NOTE: You may find an X1 Search directory under C:\ProgramData\. You do NOT need to delete this directory.

4. Click Start > Run > Regedit or click your Windows Logo Key + R to launch regedit.exe and delete the X1 Search registry keys found in any of the following locations:

- HKEY_CURRENT_USER\Software\X1 Search
- HKEY_CURRENT_USER\Software\Wow6432Node\X1 Search
- HKEY_LOCAL_MACHINE\Software\X1 Search
- HKEY_LOCAL_MACHINE\Software\Wow6432Node\X1 Search

- FRESH INSTALL

1. Perform a fresh install of X1 Search 8 by launching the X1Searchsetup.exe found here: http://download.x1.com/downloads/pro/X1SearchSetup.exe
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X1 Search 8.6 Release - Build 6003ch

March 28, 2018, 12:00 am
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SoCalScott wrote:
Quote:cscott wrote:If we can't get you up and running on 8.6, we'll roll you back to the previous version, however the checkbox in the "Options" window to disable all future automatic update checks is specific to 8.6, so you'll be prompted to upgrade from time to time.


Can you tell us how to do this so we can get up and running again while X1 figures out what's wrong with the update?

Thanks!

Do you have a Windows restore point that predates the X1 "upgrade"?
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X1 Search 8.6 Release - Build 6003ch

March 28, 2018, 12:00 am
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cscott wrote:If we can't get you up and running on 8.6, we'll roll you back to the previous version, however the checkbox in the "Options" window to disable all future automatic update checks is specific to 8.6, so you'll be prompted to upgrade from time to time.


Can you tell us how to do this so we can get up and running again while X1 figures out what's wrong with the update?

Thanks!
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X1 Search 8.6 Release - Build 6003ch

March 28, 2018, 12:00 am
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Hello,

Upon installing the new version I have lost all of my results.

There are 628,000 items indexed in my X1, but the morning after installing the latest 8.6 update I can no longer view any results.

The left hand navigation tree is visible, but when you click on it nothing becomes highlighted. The software is not frozen. I can click across the top navigation menu (All, email, email and attachments, etc). However, no matter what I click on, it states "no results" even though on the bottom left hand corner it says 628,872 items indexed.

I'm running windows 10 with latest updates. I have tried uninstalling and re-installing and it makes no difference. Do you have any suggestions as to what the issue could be?

Thank you.
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X1 Search 8.6 Release - Build 6003ch

March 28, 2018, 12:00 am
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My install just crashes with no explanation. Says see the log. What log?
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X1 Search 8.6 Release - Build 6003ch

March 28, 2018, 12:00 am
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cscott wrote:
Quote:Kenward wrote:Sadly, the viewer in the new version still does strange things with some files.


Darn! I thought we had that one nipped in the bud. Would you mind sending me that PDF to my username at x1.com?

I'll send along page 1.

It is an Inso/Oracle problem. QuickView plus creates an even worse mess.

Not much that you can do about it beyond scream at Oracle.
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X1 Search 8.6 Release - Build 6003ch

March 28, 2018, 12:00 am
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Mine just starts opening and then 'stops responding'.
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X1 Search 8.6 Release - Build 6003ch

March 28, 2018, 12:00 am
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poy wrote:Backing up C:\Users\poy\AppData\Local\X1 Search\ folder regularly saved me lots of trouble in the last couple of months.

I shutdown X1 (settings to close its indexer on exit) and then manually use Acronis to backup the folder incrementally.
Works like a charm and gives me peace of mind as X1 index corruption occurs from time to time.

Just make sure that those indexes aren't locked by Acronis when you're attempting to index data!

You should see a marked decrease in the incidence of index corruption after this version, Poy. We've made what we think are substantial improvements in that area.

I know you're quite the power-user, so I'm interested to see your results.
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X1 Search 8.6 Release - Build 6003ch

March 28, 2018, 12:00 am
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I'll have to give this new version a whirl!
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Linguistic Search - Synonyms, Stemming, Mispellings, etc.

March 28, 2018, 12:00 am
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Any progress on this ?

It will be great if X1 can have this
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Linguistic Search - Synonyms, Stemming, Mispellings, etc.

March 28, 2018, 12:00 am
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It would be great if X1 could get more sophisticated in its search, and let users find documents, emails, etc. based on the following:



- Synonyms ("good" = "nice")

- Stemming ("buy" = "bought")

- Negated antonyms ("not fast" = "slow")

- Common mispellings ("nite" = "night")

- Geographic equivalence ("212" = "New York" = "NYC" = "Manhattan" = "10000")
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Please can someone clean up the visual side of X1?

March 28, 2018, 12:00 am
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All right, i know, but how to achieve the #var constant inside the macro in the above example?
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