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X1 Search 8.6 Release - Build 6003ch

March 20, 2018, 12:00 am
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My installation attempt also failed twice - one after a complete reboot. Same problem as Cgi-joe above.
W10, 64-bit
Looking forward to a fix.
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X1 Search 8.6 Release - Build 6003ch

March 20, 2018, 12:00 am
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Add me to the list of those who did the update and now have a non-functioning X1.

This seems to happen every time there is an update to X1. Maybe I should just ignore future updates.

Very frustrating.
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X1 Search 8.6 Release - Build 6003ch

March 20, 2018, 12:00 am
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cscott wrote:
Quote:SoCalScott wrote:I find it interesting that many people are reporting similar problems. And what do we hear from X1...crickets. Nothing. Nada. Zip.

I've already started exploring other options, and if this situation doesn't get fixed quickly, I will probably go to another program.


Sorry to hear you're having a bad experience. We're here and listening, however these forums are generally not the best method of finding support.

Would you mind submitting a support ticket here: https://www.x1.com/support/x1_search_submit_case.html so we can take a crack at resolving this issue for you?


Already done...and have submitted diagnostics zip file as well. I'm now on Day 2 without my desktop search. I rely on X1 heavily, and almost missed a deadline because I had to manually open dozens of documents and do individual searches in each document.

I appreciate that you're listening, but based on what I'm reading in the forums, lots of people are having problems with the latest release, and the complaints sound very similar. It sure seems like X1 pushed out a bad update, and the best things you can do at this point are (a) fix it, and (b) keep your customers informed on what you're doing to fix it, and give us a timeline.
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X1 Search 8.6 Release - Build 6003ch

March 20, 2018, 12:00 am
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SoCalScott wrote:I find it interesting that many people are reporting similar problems. And what do we hear from X1...crickets. Nothing. Nada. Zip.

I've already started exploring other options, and if this situation doesn't get fixed quickly, I will probably go to another program.

Sorry to hear you're having a bad experience. We're here and listening, however these forums are generally not the best method of finding support.

Would you mind submitting a support ticket here: https://www.x1.com/support/x1_search_submit_case.html so we can take a crack at resolving this issue for you?

kblount wrote:Was able to get this version installed, but I want to go back in time an beat my two day previous self for even considering the upgrade. Stupid... stupid... stupid.

I don't get it. Why do search results now take 15-20 seconds to show up? Why, once they show up, do preview windows take 10-20 seconds to show up? I moved from a perfectly functioning installation to one that, if I use it, will actually slow down my work-flow by a considerable amount.

If I uninstall and move back to the previous version (how do I even do that?), what are the odds that this installation has corrupted the previous? You should include an option on the upgrade message: "Never show this again" for those of us too stupid to leave well enough alone.

edit: Why is the "open" option in email greyed out? Why can I only open email using ctrl-o? Also, why, after waiting 10-20 seconds for the preview to show up, does the preview many times not actually show up?

X1 Search is now able to index a whole lot more files on the drive than in previous versions (including many items that we previously didn't have visibility into), and I suspect that's part and parcel of some of the behavior that you're seeing.

The PSA buttons being greyed out are generally related to two things:
1. Stale Outlook registry keys causing issues (a la https://help.x1.com/hc/en-us/articles/115001757351-X1-Search-Outlook-PSA-Buttons-Nonfunctional)
2. A known bug in MAPI (the communications layer between Outlook and X1 Search) that causes emails that are un-cached on the file system (meaning stored on the Exchange Server and not physically present in the PST/OST on the machine). We've improved on that behavior, but we're working around a Microsoft bug, so it's by no means completely fixed.

I can't tell what the particular issue is without reviewing logs, so please submit a ticket here: https://www.x1.com/support/x1_search_submit_case.html

If we can't get you up and running on 8.6, we'll roll you back to the previous version, however the checkbox in the "Options" window to disable all future automatic update checks is specific to 8.6, so you'll be prompted to upgrade from time to time.
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X1 Search 8.6 Release - Build 6003ch

March 20, 2018, 12:00 am
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At the suggestion of X1 tech support, I did a clean uninstall of X1 and reinstalled it. That solved the problem for me. Here are the instructions I was given, but you should confirm that this will work for you by contacting tech support. You will need your license ID and password to do the new installation. As always, be sure to set a restore point before doing anything that involves your computer's registry.

PREREQUISITE:

If you can launch the X1 interface go to Menu > License and Deactivate your current license activation.

- UNINSTALL

1. Access Control Panel > Programs & Features.

2. Uninstall X1 Search. When prompted, opt NOT to save your X1 settings.

3. Check the following locations for remaining X1 Search files, and delete them:

- C:\Users\<username>\AppData\Local\X1 Search - this is the default location of the X1 Search data directory.
- C:\Program Files\X1 Search - this is the install location of the X1 program files.
- C:\Program Files (x86)\X1 Search - this is the install location of the X1 program files on a 64-bit operating system, running a 32-bit version of Outlook.

NOTE: You may find an X1 Search directory under C:\ProgramData\. You do NOT need to delete this directory.

4. Click Start > Run > Regedit or click your Windows Logo Key + R to launch regedit.exe and delete the X1 Search registry keys found in any of the following locations:

- HKEY_CURRENT_USER\Software\X1 Search
- HKEY_CURRENT_USER\Software\Wow6432Node\X1 Search
- HKEY_LOCAL_MACHINE\Software\X1 Search
- HKEY_LOCAL_MACHINE\Software\Wow6432Node\X1 Search

- FRESH INSTALL

1. Perform a fresh install of X1 Search 8 by launching the X1Searchsetup.exe found here: http://download.x1.com/downloads/pro/X1SearchSetup.exe
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X1 Search 8.6 Release - Build 6003ch

March 20, 2018, 12:00 am
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SoCalScott wrote:
Quote:cscott wrote:If we can't get you up and running on 8.6, we'll roll you back to the previous version, however the checkbox in the "Options" window to disable all future automatic update checks is specific to 8.6, so you'll be prompted to upgrade from time to time.


Can you tell us how to do this so we can get up and running again while X1 figures out what's wrong with the update?

Thanks!

Do you have a Windows restore point that predates the X1 "upgrade"?
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X1 Search 8.6 Release - Build 6003ch

March 20, 2018, 12:00 am
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cscott wrote:If we can't get you up and running on 8.6, we'll roll you back to the previous version, however the checkbox in the "Options" window to disable all future automatic update checks is specific to 8.6, so you'll be prompted to upgrade from time to time.


Can you tell us how to do this so we can get up and running again while X1 figures out what's wrong with the update?

Thanks!
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X1 Search 8.6 Release - Build 6003ch

March 20, 2018, 12:00 am
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Hello,

Upon installing the new version I have lost all of my results.

There are 628,000 items indexed in my X1, but the morning after installing the latest 8.6 update I can no longer view any results.

The left hand navigation tree is visible, but when you click on it nothing becomes highlighted. The software is not frozen. I can click across the top navigation menu (All, email, email and attachments, etc). However, no matter what I click on, it states "no results" even though on the bottom left hand corner it says 628,872 items indexed.

I'm running windows 10 with latest updates. I have tried uninstalling and re-installing and it makes no difference. Do you have any suggestions as to what the issue could be?

Thank you.
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X1 Search 8.6 Release - Build 6003ch

March 20, 2018, 12:00 am
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My install just crashes with no explanation. Says see the log. What log?
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X1 Search 8.6 Release - Build 6003ch

March 20, 2018, 12:00 am
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Backing up C:\Users\poy\AppData\Local\X1 Search\ folder regularly saved me lots of trouble in the last couple of months.

I shutdown X1 (settings to close its indexer on exit) and then manually use Acronis to backup the folder incrementally.
Works like a charm and gives me peace of mind as X1 index corruption occurs from time to time.
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Version 8.6 | Index Additional Metadata

March 20, 2018, 12:00 am
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Hi there;

At first glance, it appears that the new 'Index Additional Metadata' is a take it or leave it proposition. Is there (or will there be (hopefully)) a way to toggle that feature on a per folder basis?

Thanks,
/mark/
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X1 Search 8.6 Release - Build 6003ch

March 20, 2018, 12:00 am
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I'll have to give this new version a whirl!
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X1 Search 8.6 Release - Build 6003ch

March 20, 2018, 12:00 am
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poy wrote:Backing up C:\Users\poy\AppData\Local\X1 Search\ folder regularly saved me lots of trouble in the last couple of months.

I shutdown X1 (settings to close its indexer on exit) and then manually use Acronis to backup the folder incrementally.
Works like a charm and gives me peace of mind as X1 index corruption occurs from time to time.

Just make sure that those indexes aren't locked by Acronis when you're attempting to index data!

You should see a marked decrease in the incidence of index corruption after this version, Poy. We've made what we think are substantial improvements in that area.

I know you're quite the power-user, so I'm interested to see your results.
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cannot open emails

March 20, 2018, 12:00 am
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In the search results, I see a number of Outlook emails which are bold and thus unread, but I cannot open them or go to the folder. Also I cannot find them by date in my inbox. I have X1 v8.5.2.7153 and Outlook 2016.
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cannot open emails

March 20, 2018, 12:00 am
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Any response to this? Did you submit a ticket?
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cannot open emails

March 20, 2018, 12:00 am
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ne0031 wrote:Any response to this? Did you submit a ticket?

Hi Ne0031,

If you're talking about your PSAs not being functional in general, we've written this article that could help guide you to a solution: https://help.x1.com/hc/en-us/articles/1 ... functional

If your PSA buttons work with some items, but not others - there is a bug in Microsoft's code that prevents X1 from sometimes working with uncached exchange items (meaning: emails and attachments that fall outside the date range of items downloaded to your local OST by Outlook). We've improved upon this behavior in 8.6, but haven't been able to complete squash the issue.
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Version 8.6 | Index Additional Metadata

March 20, 2018, 12:00 am
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Hi there;

At first glance, it appears that the new 'Index Additional Metadata' is a take it or leave it proposition. Is there (or will there be (hopefully)) a way to toggle that feature on a per folder basis?

Thanks,
/mark/
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Version 8.6 | Index Additional Metadata

March 20, 2018, 12:00 am
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Mark,

As of right now, Index Additional Metadata is a global setting.
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cannot open emails

March 20, 2018, 12:00 am
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Two urgent issues, ver 8.6 6003ch

March 21, 2018, 12:00 am
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Hello,

issue #1
after updating to version 8.6 6003ch the preview function has become awfully slow;
it takes 34 seconds to preview anything (word documents, emails, etc). There is no file-io,
and no cpu usage, just the circling dots.

issue #2
I have configured X1 search so that it exits when the window is closed (because long MAPI
calls tend to slow down the whole computer). However, sometimes X1Outlookservice.exe
remains running, and it pushes the platform timer resolution to 1000ns thereby significantly
increasing power consumption. Why does it change the timer resolution and could it be forced
to exit when main window closes?

feature request
I would like to have multiple X1 windows open simultaneously. This would help parallel searches,
where the search material consists different types of files (e.g. the keywords are different)
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