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Outlook preview is not available

March 18, 2015, 12:00 am
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OK I have solved the problem. But only by completely uninstalling X1 Search including deleting the index and removing all settings, rebooting and re-installing v8.3.2.

This is slightly irritating being as I now have to rebuild all ms settings and all my bookmarks. And I now have to wait while it rebuilds the index from scratch.
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Outlook preview is not available

March 18, 2015, 12:00 am
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Help! I have the same problem.

I am using X1 Search 8.3.2 running on Windows 7 x64 (with all latest patches), and Outlook 2010 using ms Exchange. This was not a problem in my previous version of X1 Search ("version 8.3.1.1" I think)

I have tried rebooting my PC and I have even tried deleting all my Indexes(!) but as soon as X1 starts rebuilding the index it is immediately failing to show the contents of emails in the right hand window and simply says "Outlook preview is not available"

I guess we need to uninstall v8.3.2 and revert to v8.3.1.1 ?

J


PS Is it worth completely uninstalling X1 Search and re-installing v8.3.2 ?
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Outlook preview is not available

March 18, 2015, 12:00 am
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I can see the email content when I uncheck 'Store Outlook Email body in the index' under the Outlook Email Options (under Data Sources). Check it again, delete index, reindex and the message 'Outlook preview is not available'
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Outlook preview is not available

March 18, 2015, 12:00 am
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Preview in Outlook is working here. So it isn't a universal problem.
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Outlook preview is not available

March 18, 2015, 12:00 am
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Upgraded to X1 Search 8.3.2, build 5003dy (64-bit) and 'Outlook preview is not available' is returned in the preview pane. Before the upgrade preview worked. Any suggestions?
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Outlook preview is not available

March 18, 2015, 12:00 am
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I experienced the same problem after installing 8.3.2.1 update. "Outlook preview not available."
Did an uninstall of X1, did not save settings. Removed the X1 index folder, too.
Reinstalled X1. So far, so good. It is building the fresh index. A partial result shows that previews do appear.
It is painful to go through and reset all the indexing, folder, and file preferences but I hope to regain the lost installation time in saved search time.

I did have a case open with 8.3.2 version, previews not appearing at all, not even a "Not available" message. Perhaps all will now be good.
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Outlook preview is not available

March 18, 2015, 12:00 am
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My initial install was 8.3.2.1 and I still have the problems with some, but not all, of my PSTs. 'Store Outlook Email body in the index' is not selected. Support had me perform a repair of Office. Nope, didn't help. The only way I have found to fix it is to remove the PST from the data source, add it again, and reindex, but I don't have hours and hours to wait around whenever it happens.

I don't even care about the preview, but it prevents PSAs from taking place, like move & copy, etc.

Anyone else have this issue or found a better workaround?
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Recoverable Items/Deletions folder

March 18, 2015, 12:00 am
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My guess is something in the way you have Outlook setup. I don't see that phenomenon here.
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Recoverable Items/Deletions folder

March 18, 2015, 12:00 am
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Nice hint - but that path doesn't "exist" according to X1 or Outlook - it's somesort of hidden folder (or maybe temp folder used by X1 or something else).

So, there is nothing to select to try to ignore it.
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Recoverable Items/Deletions folder

March 18, 2015, 12:00 am
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What is Outlook 2012? Microsoft does not acknowledge it existence.

If you mean Outlook 2013 (aka Outlook 15.0.XXXXX), released in 2012, then it is very different from its predecessor, Outlook 2010 (Outlook 14.0.XXXXX).

I use Outlook 2013, also known as Office 365, and do not see what you see in the latest version of X1. In other words, X1 plus the latest version of Outlook are very happy together.

From this I conclude that it is either how you have Outlook configured or how you have X1 configured to work with Outlook. If it were a feature of X1, then we would all see it.

Or maybe you mean Exchange, which is not Outlook.
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Recoverable Items/Deletions folder

March 18, 2015, 12:00 am
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I disagree. Nothing was setup 'strangely' for Outlook 2012 - it was a stock standard install. Didn't touch anything. This box is used just for X1 - so, no one even uses Outlook on this box.

Just for fun - I de-installed 2012, and reintsalled 2010 - and it's now happily re-indexing X1 (to be fair to 2010, I deleted the index and reindexed from scratch, which is the same test I did with 2012) and guess what, back to being all good again - no listing of this Recoverable Items folder.

So, my conclusion X1 + 2012 is not completely happy.
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X1 Search Index is up-to-date button

March 19, 2015, 12:00 am
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I did not succeed in finding out what makes it happen.

My version is XI Search 8.3.2.1 build 5003eb (64-bit)
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X1 Search Index is up-to-date button

March 19, 2015, 12:00 am
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Has anyone worked out how to make it happen?

I'm not sure that I have seen it yet in the latest build.
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X1 Search Index is up-to-date button

March 19, 2015, 12:00 am
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X1 Search Index is up-to-date button

March 19, 2015, 12:00 am
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I changed nothing. It just popped up. And keeps doing it.

Currently running Windows 8.1 Update.
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X1 Search Index is up-to-date button

March 19, 2015, 12:00 am
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Hello,

Since a few days at the top left corner of my Windows 7/64 desktop suddenly a small "X1 Search Index is up-to-date" button appears and I don't succeed in removing it. It just happened two hours after booting my PC. Could someone please tell me why that happens and how to make disappear the button.

Thank you in advance and kind regards,

Anselm
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X1 Search Index is up-to-date button

March 19, 2015, 12:00 am
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If you close and restart X1 this message may go away.

The strange thing is that there is no link between what X1 says in its status bar and the message up on the taskbar.
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X1 Search Index is up-to-date button

March 19, 2015, 12:00 am
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Yes, it is. Thanks for your hint.

Regards, Anselm
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X1 Search Index is up-to-date button

March 19, 2015, 12:00 am
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X1 Search Index is up-to-date button

March 19, 2015, 12:00 am
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Same here, running Windows 8.1. This is extremly annoying, as the button covers the toolbars of applications that are set to use full or halfscreen. The information it provides does not justify permanent visibility. Please do something about it.
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