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Outlook preview is not available

March 12, 2015, 12:00 am
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All,

We have identified the cause for this issue. It appears to be a bug with the "Store Outlook Email Body in the Index". If this option is enabled, preview will fail.

We are working on a fix and will push out an update as soon as possible.

We don't believe a fix will require reindex so we recommend not deleting your index or reinstalling, and instead wait for the new version if possible.

We apologize for the inconvenience.

Thanks!
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Outlook preview is not available

March 12, 2015, 12:00 am
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OK I have solved the problem. But only by completely uninstalling X1 Search including deleting the index and removing all settings, rebooting and re-installing v8.3.2.

This is slightly irritating being as I now have to rebuild all ms settings and all my bookmarks. And I now have to wait while it rebuilds the index from scratch.
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Outlook preview is not available

March 12, 2015, 12:00 am
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Help! I have the same problem.

I am using X1 Search 8.3.2 running on Windows 7 x64 (with all latest patches), and Outlook 2010 using ms Exchange. This was not a problem in my previous version of X1 Search ("version 8.3.1.1" I think)

I have tried rebooting my PC and I have even tried deleting all my Indexes(!) but as soon as X1 starts rebuilding the index it is immediately failing to show the contents of emails in the right hand window and simply says "Outlook preview is not available"

I guess we need to uninstall v8.3.2 and revert to v8.3.1.1 ?

J


PS Is it worth completely uninstalling X1 Search and re-installing v8.3.2 ?
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Outlook preview is not available

March 12, 2015, 12:00 am
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I can see the email content when I uncheck 'Store Outlook Email body in the index' under the Outlook Email Options (under Data Sources). Check it again, delete index, reindex and the message 'Outlook preview is not available'
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Outlook preview is not available

March 12, 2015, 12:00 am
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Preview in Outlook is working here. So it isn't a universal problem.
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Outlook preview is not available

March 12, 2015, 12:00 am
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Upgraded to X1 Search 8.3.2, build 5003dy (64-bit) and 'Outlook preview is not available' is returned in the preview pane. Before the upgrade preview worked. Any suggestions?
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Outlook preview is not available

March 13, 2015, 12:00 am
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All,

We've just released the fix for this issue. You can upgrade to 8.3.2.1 via Menu > Help > Check for Updates.

This fix does not require a re-index.

You can also initiate an upgrade by running the installer again, here:

http://download.x1.com/downloads/pro/X1SearchSetup.exe

Thanks for your patience while we worked to fix this!
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Outlook preview is not available

March 13, 2015, 12:00 am
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Glad that you found the bug, but it is really irritating that just when my support license expired suddenly I am starting to have problems with x1....
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Search

Searching Outlook Contact for partial phone number

March 14, 2015, 12:00 am
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is there a way to search the Outlook contacts for a partial phone number? E.g. I would like to find all phone numbers ending with "30". Now if I enter 30 in one of the phone number fields, it only returns numbers *starting* with 30, either at the start of the number of immediately following the hyphen of blank, not in the last positions, nor "somewhere within the number".
Any suggestions?
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Outlook Email Data Source - Pipe Error

March 14, 2015, 12:00 am
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I get this error. with a code of 109.
It worked on the first install of X1 but then I found my indexed were out of sync. Emails wouldn't preview but still open then many emails wouldn't even open.
If I tried to edit the mail connection I get error with 109.
I couldn't figure out how to delete the indexes so deleted mail connection. Then whenever try to add back get error with 109.
Tried uninstall and ensured X1 data folder was removed - it was.
Repaired office - just to be sure.
Rebooted
Installed X1 and now all the Outlook connections mail/contacts/meetings/tasks/notes just say error.
If I try to edit one, error with 109.
Win 8.1, Office 2010, latest X1 Desktop Search update.
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Outlook Email Data Source - Pipe Error

March 14, 2015, 12:00 am
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I had something similar but x1 keeps running. I keep getting X1 Outlook Contact Scanner error notice that pops up on my toolbar lower right: It says: "There was an error reading from the pipe: The pipe has been ended. (109,0x6d). It doesn't seem to cause x1 problems but it is disconcerting too...
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Outlook Email Data Source - Pipe Error

March 14, 2015, 12:00 am
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I just purchased and installed X1 Search 8.2 (build 5001dv 64bit). When I click the "Edit Data Source" icon for Outlook Email, I receive the error "X1 has experienced a problem and may need to close. There was an error reading from the pipe: The pipe has been ended." Then X1 closes.

I have tried launching X1 with Outlook open and Outlook closed and X1 always crashes. When Outlook is open, I am connected to my Exchange server and able to send/receive emails. No connectivity issues.

Any ideas?
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Outlook Email Data Source - Pipe Error

March 14, 2015, 12:00 am
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Hi there,

Would you guys mind sending me some of your log files? In particlar:

c:\Users\%userprofile%\Appdata\Local\X1 Search\X1OutlookService.log
c:\Users\%userprofile%\Appdata\Local\X1 Search\X1ServiceHost.log
c:\Users\%userprofile%\Appdata\Local\X1 Search\X1.log
c:\Users\%userprofile%\Appdata\Local\Temp\X1Setup.log

We'll take a look and see if we can figure out what might be happening.

My email is indicated in my signature.

Thanks much!
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Outlook preview is not available

March 14, 2015, 12:00 am
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thinkstorm wrote:The new install path is "C:\Program Files (x86)\X1 Beta\X1 Search\X1.exe" and not "C:\Program Files\X1 Search\X1.exe' anymore... confused me at first.


Me too. X1 keeps moving the path. Most confusing.
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Outlook preview is not available

March 14, 2015, 12:00 am
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This fixed the bug! Thanks for providing a solution quickly. The new install path is "C:\Program Files (x86)\X1 Beta\X1 Search\X1.exe" and not "C:\Program Files\X1 Search\X1.exe' anymore... confused me at first.

Cheers, Thorsten
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Search

column size problem

March 14, 2015, 12:00 am
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See if this helps:

  • X1 Options
  • Search
  • Uncheck "Proportionally resize..."
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column size problem

March 14, 2015, 12:00 am
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Hi, I have problem with column sizes, every column goes far away, in case that I will try to move to end of first one column, X1 freezes.
I dont know what was reason, my question is if it exist there some possibility to set default size, otherwise to make some default settings.
I have tried remove all columns and select them again, columns stayed in huge size...

Dell Venue 11
Windows 8.1 pro 64bit
Office 2013 std 32bit

Thank you in advance for your answers.
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X1 Search Index is up-to-date button

March 17, 2015, 12:00 am
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I did not succeed in finding out what makes it happen.

My version is XI Search 8.3.2.1 build 5003eb (64-bit)
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X1 Search Index is up-to-date button

March 17, 2015, 12:00 am
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Has anyone worked out how to make it happen?

I'm not sure that I have seen it yet in the latest build.
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X1 Search Index is up-to-date button

March 17, 2015, 12:00 am
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