Do you have a customer support ticket number I can reference?
For future reference, any logs related to the installation will be located in the temp file directory. There will be a x1searchsetup.log and an associated x1searchinstall(random numbers).log that will both be necessary to provide to Customer Care to troubleshoot this.
Upon installing the new version I have lost all of my results.
There are 628,000 items indexed in my X1, but the morning after installing the latest 8.6 update I can no longer view any results.
The left hand navigation tree is visible, but when you click on it nothing becomes highlighted. The software is not frozen. I can click across the top navigation menu (All, email, email and attachments, etc). However, no matter what I click on, it states "no results" even though on the bottom left hand corner it says 628,872 items indexed.
I'm running windows 10 with latest updates. I have tried uninstalling and re-installing and it makes no difference. Do you have any suggestions as to what the issue could be?
Many users who have issues installing via the bootstrapper often have success when using the direct .MSI installers which are linked above.
That being said, if you'd like to help us troubleshoot this issue here's what the error message refers to:
SETUP/INSTALL LOGS: X1SearchSetup.log X1Setup.log x1search_install##########.log (looks like x1search_install635833909506379069.log) MSI@@@@@.LOG (where @= a string of numbers and letters)
Here is how to locate those: 1. Click the "Start" button 2. In the Run box, enter the following: %TEMP% 3. Press Enter 4. In the resulting directory, sort by the 'Name" column and view the most current 'x1setup.log', 'x1search_install##########.log' and 'MSI@@@@@.LOG' files
I'm happy to pass along feedback and logs to the development team, but for best results I'd try the going through the X1 Support system.
It makes it easier for us to track trending issues and resolve them if possible.
I had the same problem 'error installing check logs' The logs stated less than 10% disk space was the (10% = 50gb!) Deleted file 111 to get above 50gb and it installed
Maybe it needs to check for the minimum available space, not 10% of free space
It would be a really useful feature to be able to mark/highlight an item in search results as "reviewed".
eg when I create a search i get some results. I review some of those results but not all of them. Then I modify the search slight by adding an extra keyword or phrase. The result list refreshes but I have no idea which results I have already reviewed! So I have to start from the beginning of the list and review all again.
I understand the reason X1 excludes being able to search for special characters is to reduce the size of the index created.
It would be really useful for us and others to be able to search for these character as they are important to our business.
Please could you add a switch so that we could build the index and include these characters? We do not care about the size of the index just need the ability to search fully.
Was able to get this version installed, but I want to go back in time an beat my two day previous self for even considering the upgrade. Stupid... stupid... stupid.
I don't get it. Why do search results now take 15-20 seconds to show up? Why, once they show up, do preview windows take 10-20 seconds to show up? I moved from a perfectly functioning installation to one that, if I use it, will actually slow down my work-flow by a considerable amount.
If I uninstall and move back to the previous version (how do I even do that?), what are the odds that this installation has corrupted the previous? You should include an option on the upgrade message: "Never show this again" for those of us too stupid to leave well enough alone.
edit: Why is the "open" option in email greyed out? Why can I only open email using ctrl-o? Also, why, after waiting 10-20 seconds for the preview to show up, does the preview many times not actually show up?
X1 now appears to be indexing a lot slower than normal, causing excessive CPU usage for me. During those times X1 is very slow to respond. Is another release coming out soon.....?
I believe this is my problem. When it is indexing, it slows the use of X1 down dramatically, and it apparently is reindexing my entire system after upgrading. This was confusing to me since it was still showing my results, albeit slowly.
Already done...and have submitted diagnostics zip file as well. I'm now on Day 2 without my desktop search. I rely on X1 heavily, and almost missed a deadline because I had to manually open dozens of documents and do individual searches in each document.
I appreciate that you're listening, but based on what I'm reading in the forums, lots of people are having problems with the latest release, and the complaints sound very similar. It sure seems like X1 pushed out a bad update, and the best things you can do at this point are (a) fix it, and (b) keep your customers informed on what you're doing to fix it, and give us a timeline.
X1 Search is now able to index a whole lot more files on the drive than in previous versions (including many items that we previously didn't have visibility into), and I suspect that's part and parcel of some of the behavior that you're seeing.
The PSA buttons being greyed out are generally related to two things: 1. Stale Outlook registry keys causing issues (a la https://help.x1.com/hc/en-us/articles/115001757351-X1-Search-Outlook-PSA-Buttons-Nonfunctional) 2. A known bug in MAPI (the communications layer between Outlook and X1 Search) that causes emails that are un-cached on the file system (meaning stored on the Exchange Server and not physically present in the PST/OST on the machine). We've improved on that behavior, but we're working around a Microsoft bug, so it's by no means completely fixed.
If we can't get you up and running on 8.6, we'll roll you back to the previous version, however the checkbox in the "Options" window to disable all future automatic update checks is specific to 8.6, so you'll be prompted to upgrade from time to time.