How do I back up the X1 archive?
I think your best bet would be to try to recover the PST. X1 doesn't come with an email recovery option that I know of.I have never come across the complete disappearance of an Outlook PST, certainly...
View ArticleHow do I back up the X1 archive?
Something happened to Outlook where my main PST file has been lost after a reboot. I have searched the entire computer, checked backups (which unfortunately, only go back for a couple of days) and...
View ArticleHow to construct a search (Outlook inbox and sent only)
Hi,in the Folder Name column you can write the queryInbox OR sentthen you can save that search and use it by refining in the main search box and the other columns
View ArticleHow to construct a search (Outlook inbox and sent only)
I wish to search:1. for text which is contained only in emails in the 2. in Outlook's (a) inbox and (b) sent boxI have a large number of created folders in Outlook, and would like to avoid to search...
View ArticleX1 error on system shutdown
I am not but if you could provide specifics and or logs, we can try to track it down.By the way, we'll have a permanent fix for the RTI coming out very soon.Here are the instructions to run diags and...
View ArticleX1 error on system shutdown
X1 is working fine (now that I've disabled RTI with Outlook 2013).However, I get an error every time I shut down my system...it's a pop-up that X1 can't start (or is having a service issue). Sorry I...
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Chinese characters instead of normal in body
It might be a good idea to create some diag files for us and open a support ticket.The instructions to do that are here: http://www.x1.com/support/x1_search_submit_case.html The instructions for the...
View ArticleChinese characters instead of normal in body
I've experienced this as well. The text appeared normal in Outlook 2010's reading panel, but the preview in X1 Search 8 showed the Chinese characters.It appears to be an issue shared with X1's...
View ArticleChinese characters instead of normal in body
I don't have any ideas, but I admit I don't fully understand the problem. Are you saying that this only happens with a single person you are sending messages to? Let me know.
View ArticleChinese characters instead of normal in body
In all e-mails from 1 user sent from Outlook Web Access the characters in the body are Chinese - they are OK in the subject. These have been indexed from a non-cached Exchange with 'Store Outlook body...
View ArticleOutlook Preview not available
I passed the issue internally over to support and they responded with the following information: The delta scanner is not working, or has not updated properly which is why there are more current items...
View ArticleOutlook Preview not available
I get that too....I'm also using Outlook 2010.I'm also having the ongoing issue of emails that are deleted (and emptied from my deleted items folder) still showing up in X1 (even after re-indexing)....
View ArticleOutlook Preview not available
Just plain old emails, nothing special about them. It occurs to multiple items, but no discernable pattern, such as time sequence or topic. I have not deleted or moved them. What is interesting is that...
View ArticleOutlook Preview not available
What type of item?Is it on a single item or multiple itemsHave you manipulated that item in any way recently (as in moved, copied, deleted, etc)Let me know, thanks~
View ArticleOutlook Preview not available
Frequently, in the eMail view, I click on an email message, and the preview says "Outlook Preview not available." I don't know if this is a bug or not. The messages are sometimes several days old, and...
View ArticleIndex Hidden Folders
I just stumbled across this limitation with V8 myself. I went looking for a file that I knew was there, and x1 showed no hits for the file name. I manually located the file in my user/appdata folder,...
View ArticleIndex Hidden Folders
Hi, Yes we are aware of this and are looking into a fix. We will keep you posted.Rhonda
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