After installing Ver. 8.6 6003ch, I began receiving a new popup message every time the index updates "X1 Search has stopped working - A program caused the program to stop working correctly. Please close the program" with a button "Close the program." After selecting "close the program," X1 continues to run, displays the message a second time, and after selecting "close the program" again, it continues to index without ever shutting down. The indexes reporting in X1 shows that the indexing processes complete on all files/folders.
I reported this error with X1 diagnostic data via an online submission to X1 support a few days ago, but no reply has been received other than the automatic acknowledgement.
I checked my windows error log, and this error definitely began with installation of the update. To troubleshoot based on previous forum suggestions, I did uninstall X1 (via windows uninstall, not a clean-everything out method) and reinstalled the 32 bit version of the 8.6 because my Outlook 2016 is a 32 bit version. No change in the behavior. Error message in the Windows event log is as follows. All errors are largely the same, except for start times and ReportID's.
I don't see any other posts related to this issue for this release, so perhaps it's just something unique between my machine and the new version of X1. Suggestions appreciated since no reply from X1 support. I previously subscribed to X1 paid support to deal with stuff like this, but stopped because the response times and recommendations for the couple support requests that I submitted over the past few years weren't up to the quality level that I expect for paid support. When I first signed signed up for paid support many years ago, I was happy to pay the fee because it was excellent at the time.
Source: Application Error
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Description:
Faulting application name: X1OutlookService32.exe, version: 8.6.0.8090, time stamp: 0x5a9e011e
Faulting module name: ucrtbase.dll, version: 10.0.16299.125, time stamp: 0x9e3394c7
Exception code: 0xc0000409
Fault offset: 0x000933ab
Faulting process id: 0xcd0
Faulting application start time: 0x01d3c92430a51a74
Faulting application path: C:\Program Files (x86)\X1 Search\Plugins\X1OutlookService32.exe
Faulting module path: C:\WINDOWS\System32\ucrtbase.dll
Report Id: a2397842-4211-49fa-bae7-fa6ae445b372
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
I reported this error with X1 diagnostic data via an online submission to X1 support a few days ago, but no reply has been received other than the automatic acknowledgement.
I checked my windows error log, and this error definitely began with installation of the update. To troubleshoot based on previous forum suggestions, I did uninstall X1 (via windows uninstall, not a clean-everything out method) and reinstalled the 32 bit version of the 8.6 because my Outlook 2016 is a 32 bit version. No change in the behavior. Error message in the Windows event log is as follows. All errors are largely the same, except for start times and ReportID's.
I don't see any other posts related to this issue for this release, so perhaps it's just something unique between my machine and the new version of X1. Suggestions appreciated since no reply from X1 support. I previously subscribed to X1 paid support to deal with stuff like this, but stopped because the response times and recommendations for the couple support requests that I submitted over the past few years weren't up to the quality level that I expect for paid support. When I first signed signed up for paid support many years ago, I was happy to pay the fee because it was excellent at the time.
Source: Application Error
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Description:
Faulting application name: X1OutlookService32.exe, version: 8.6.0.8090, time stamp: 0x5a9e011e
Faulting module name: ucrtbase.dll, version: 10.0.16299.125, time stamp: 0x9e3394c7
Exception code: 0xc0000409
Fault offset: 0x000933ab
Faulting process id: 0xcd0
Faulting application start time: 0x01d3c92430a51a74
Faulting application path: C:\Program Files (x86)\X1 Search\Plugins\X1OutlookService32.exe
Faulting module path: C:\WINDOWS\System32\ucrtbase.dll
Report Id: a2397842-4211-49fa-bae7-fa6ae445b372
Faulting package full name:
Faulting package-relative application ID:
Event Xml: