Hello,
Upon installing the new version I have lost all of my results.
There are 628,000 items indexed in my X1, but the morning after installing the latest 8.6 update I can no longer view any results.
The left hand navigation tree is visible, but when you click on it nothing becomes highlighted. The software is not frozen. I can click across the top navigation menu (All, email, email and attachments, etc). However, no matter what I click on, it states "no results" even though on the bottom left hand corner it says 628,872 items indexed.
I'm running windows 10 with latest updates. I have tried uninstalling and re-installing and it makes no difference. Do you have any suggestions as to what the issue could be?
Thank you.
Upon installing the new version I have lost all of my results.
There are 628,000 items indexed in my X1, but the morning after installing the latest 8.6 update I can no longer view any results.
The left hand navigation tree is visible, but when you click on it nothing becomes highlighted. The software is not frozen. I can click across the top navigation menu (All, email, email and attachments, etc). However, no matter what I click on, it states "no results" even though on the bottom left hand corner it says 628,872 items indexed.
I'm running windows 10 with latest updates. I have tried uninstalling and re-installing and it makes no difference. Do you have any suggestions as to what the issue could be?
Thank you.